Episode 172 of the Video Show – topics include – Understanding the business of practice will be key to your success as a clinician – Vet technician or Vet Nurse? – How to convert a new customer into a long-term client – Dealing with rising costs and decreasing profit and my quick business tip for this episode
In this episode we’ll learn why understanding the business of practice will be key to your success as a clinician and we’ll ….
Graduating from vet school with an understanding that veterinary practice is a business and that your success in a practice career will ….
In this episode we’ll something about the relationship between stress and productivity and see how to to promote the ….
It’s no secret that a career in veterinary practice can be a stressful one in part because of the working hours, the fear ….
Massive flocks of starlings, known as murmurations, exhibit a rare combination of speed and scale. The birds coordinate themselves with remarkable agility
Working harder can be an easy habit to slip into. No matter how much nor how hard we try, sometimes it’s hard to switch off at the end of the day
Topics include – Happy dogs and a cat in Australia – SPVS Profitability Survey – Dress to Impress that you should be taken seriously….
Don’t get sick of wellness plans before you even start! I was enthusiastic about wellness plans at my veterinary practice, but even I ran into hiccups getting
In this episode we’ll learn why the winners in life are the ‘doers and the ‘tryers‘s and see how to turn a grumpy waiting….
I’m a fan of the great Tom Peters – author of ‘In Search of Excellence’, management guru for 40 years or more and from a quote in the…..
In this episode we’ll learn about an elegant way to reach agreement in even the most difficult situations ….
I’m planning the contents of this episode as the forthcoming referendum on the UK’s future ‘in’ or ‘out’ of the European Union…..
Topics include People are Awesome – but so are their pets – Feeling squeezed by corporate competition? – “This is my….
You can make time for life and family and hobbies and healthy priorities and healthy boundaries as a practice owner. Let your team help. This article is an excerpt …….
Since I began this column more than a year ago, a number of readers have reached out to me for advice on their own work lives. The individual situations ……
Trying to keep clients is hard enough, but problematic employee turnover on top of that can be a nightmare. Here are a couple ways to retain …….
In this episode we’ll learn about the need to reduce confusion to increase conversion and we’ll hear about two ….
Whatever you role in practice, part of your responsibility is to promote the value of your skills to the boss, your colleagues and your clients….
In this episode we’ll why practice owners need the right information at the right time for effective decision making and we’ll learn ….
I’m just back from presenting at a workshop session for practice owners, many of whom recognised the importance of ….
Topics include ‘The dog, the cat and the rat’, ‘Strategic Planning…essential for success in your veterinary practice’, ‘3 Myth that…
Although a policy manual is about as much fun to write as it is to read,it can be one of your practice’s most important documents. Manuals are often…….
What’s your top staff-related frustration? “Staff members who say they want change but are the first to go back to the old way of doing things after……..
You are a leader and the world is awaiting your instructions. This is true whether you manage a team in a company, lead a classroom, or run a household…….
In this episode we’ll hear hear how to make the first 5 minutes of your clients visit to the practice go with a WOW and we’ll hear how to …..
When will a visitor to your practice start judging whether or not your services represent value for money, whether…
In this episode we’ll hear how to thank clients who refer other animal owners to your practice and we’ll ask if leadership is an innate ……
During a seminar that I was co-presenting recently, we got involved in an interesting discussion about how to express…
Topics include ‘4 ways to break veterinary clients’ Dr. Google habit’, ‘8 Ways To Let It All Go’, ‘Are you a leader orr a manager?e …
I recently had an opportunity to talk to undergraduates in Dublin about some of the reasons why an understanding of the …